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SELC °³¼³ °úÁ¤µé - °í°´¼­ºñ½º ¿µ¾î °úÁ¤(English for Customer Service Communication)

°í°´¼­ºñ½º ¿µ¾î °úÁ¤(English for Customer Service Communication - ECSCe )°úÁ¤Àº Ä«Æä³ª ¹Ù(Bar) ¶Ç´Â ·¹½ºÅä¶û¿¡¼­ ¾Æ¸£¹ÙÀÌÆ®¸¦ ¿øÇÏ´Â ÇлýÀ» À§ÇÑ °úÁ¤À̸ç À̸¦ À§ÇØ ÇÊ¿äÇÑ ¿µ¾î¿Í °ü·Ã Áö½Ä ¹× ±â¼úÀ» ¹è¿ï°Ô µË´Ï´Ù
8ÁÖ °úÁ¤À» ¸¶Ä£ ÇлýÀº ¾Æ·¡ 4°³ÀÇ ¼ö·áÁõÀ» ¹ÞÀ» ¼ö ÀÖ½À´Ï´Ù
  • ¼¼°èÀûÀ¸·Î À¯¸íÇÑ ÀÌŸ® ÃÖ°íÀÇ Ä¿ÇÇ È¸»çÀÎ ¶ó¹ÙÀÚ(Lavazza)¿¡¼­ ¹ß±ÞµÇ´Â¡±The Advanced Coffee-making (Barista) Certificate¡±
  • ¼úÀ» ´Ù·ç´Â ¸ðµç Á÷¾÷¿¡¼­ ÇʼöÀÎ ¡°The RSA (Responsible Service of Alcohol) Certificate¡±,Hostec
  • ¹Ù(Bar) ±×¸®°í ĬÅ×ÀÏ(Cocktail)±â¼ú °úÁ¤ ¼ö·áÁõ
  • SELC¿¡¼­ ¼ö¿©µÇ´Â °í°´¼­ºñ½º ¿µ¾î(ECSE) ¼ö·áÁõ
students
students

·¹º§(Levels)

ÃʱÞ(Elementary) ºÎÅÍ ÇÏÀ§ Áß±Þ(Pre-Intermediate)±îÁö

cafe
cafe

Çо÷ Á¤º¸

ÄÚ½º±â°£: 4ÁÖ ¶Ç´Â 8ÁÖ

ÁÖ´ç 23½Ã°£ °­ÀÇ¿Í ¹æ°ú ÈÄ¿¡ ½ÇÁ¦ ½ÃÇèÁغñ¸¦ Æ÷ÇÔÇÑ ¼±»ý´Ôµé°ú ÇÔ²² ÇÏ´Â 3½Ã°£ ÀÚÀ²ÇнÀ

SELCÀÇ ¸ðµç ¼ö¾÷Àº ¸ðµÎ µ¿ÀÏÇÑ ½Ã°£Ç¥¸¦ ÅëÇØ ÀÌ·ç¾îÁö¸ç ÁÖ´ç 23½Ã°£ °­Àǰ¡ ÀÖ½À´Ï´Ù.
  Monday Tuesday Wednesday Thursday Friday
8:45-10:30
Lesson 1
Introduction to Customer Care Course Vocabulary input Listening Dealing with requests Restaurant staff requests Complaints
Making complaints/
Dealing with complaints
11:00-12:30
Lesson 2
Introduction to the concept of Responsible Service of Alcohol(RSA) Basic telephone language for customer service Reading Listening/
Speaking
Role-play
activity
13:30-15:00
Lesson 3
Speaking Practice Making cocktails Internet Research Weekly Vocab&
Functional Grammar Review
Conversation
15:15-16:30 Supervised Self Study Sport(optional)
* ù° ÁÖºÎÅÍ ¼Â° ÁÖ ±Ý¿äÀÏ ¿ÀÈÄ(Lesson 3) : 13:30 - 14:45
* Çб⠸¶Áö¸· ÁÖÀÇ °æ¿ì ±Ý¿äÀÏ ¿ÀÈÄ´Â ÈÞ°­ (Lesson 2: 11:00 - 12:15)
Face to Face Teaching: 92.5 hours/ 4 weeks
Weeks 1-3: 23.5 hours
Week 4: 22.0 hours (no lesson Friday afternoon)

´©±¸¸¦ À§ÇÑ °úÁ¤Àΰ¡¿ä?

¾Æ·¡¸¦ ÇÊ¿ä·Î ÇÏ´Â Çлýµé(Students who wish to):
  • ¼­ºñ½º ¾÷Á¾(hospitality industry)¿¡¼­ÀÇ ¿µ¾î»ç¿ë ´É·Â Çâ»ó
  • Ä«Æä¿¡¼­ ¾Æ¸£¹ÙÀÌÆ®¸¦ À§ÇÑ Ä¿ÇÇÀü¹®°¡ ¼ö·áÁõ(Barista)
  • ¹Ù(Bar)¿¡¼­ ¾Æ¸£¹ÙÀÌÆ®¸¦ ¿øÇÏ´Â Çлý
  • ·¹½ºÅä¶û¿¡¼­ ¾Æ¸£¹ÙÀÌÆ®¸¦ ¿øÇÏ´Â Çлý
  • ½Ç»ýȰ ȸȭ´É·Â Çâ»óÀ» ¿øÇÏ´Â Çлý

°úÁ¤ ±¸Á¶(Course Structure)

¸ðµâ 1 ¿µ¾î + Ä¿ÇÇ ±â¼úÀÚ Àü¹® °úÁ¤
4ÁÖ Ç® ŸÀÓ ¸ðµâ
  • ¿¹¾à ¹× ÁÖ¹® ¹Þ±â / °í°´ ¼­ºñ½º
  • ¼Õ´Ô ¹Þ±â / ¸Þ´º ¼³¸í / °¡°Ý ¼³¸í / ǰÁú °ü¸®
  • Ä¿ÇÇ¿¡ ´ëÇÑ Áö½Ä / Ä¿ÇÇ ¸¸µé±â / Ä¿ÇÇ Àå½Ä
  • ÀÏÀÚ¸® ±¤°í / ÀüÈ­ ¿µ¾î
student
student
¸ðµâ 2 ¿µ¾î+ ¹Ù(Bar) ±×¸®°í ĬÅ×ÀÏ(Cocktail) ±â¼ú °úÁ¤
È£½ºÅØ(Hostec)¿¡¼­ ¼ö¿©µÇ¾îÁö´Â ÁÖ·ù ÆÇ¸Å Ã¥ÀÓ¿¡ °üÇÑ ¼ö·áÁõ(Responsible Service of Alcohol -RSA)°ú ¹Ù(Bar)/ĬÅ×ÀÏ(Cocktail)°ü·Ã ¼ö·áÁõ
(4ÁÖ Ç® ŸÀÓ ¸ðµâ)
  • °í°´¼­ºñ½º/ °í°´ ºÒ¸¸ ó¸®/ ·¹½ºÅä¶û ¼­ºñ½º
  • À½·á ¹× ÁÖ·ù ¼³¸í/ Æ÷µµÁÖ ¼³¸í/ À§»ý ¹× ¾ÈÀü
  • ¹Ù(Bar) ¼­ºñ½º/ ĬÅ×ÀÏ ±â¼ú/ Serving in the bar / Cocktail training / Bar training
  • ÀÏÀÚ¸® Áö¿ø ¹× ¸éÁ¢ ¹æ¹ý

¼ö·áÁõ ºñ¿ë(External Certificate Fees)

¸ðµâ 1. ¿µ¾î + Ä¿ÇÇ ±â¼úÀÚ Àü¹® °úÁ¤
LavazzaProfessional Barista Training: $130
¸ðµâ 2 ¿µ¾î+¹Ù(Bar) ±×¸®°í ĬÅ×ÀÏ(Cocktail) ±â¼ú °úÁ¤
Hostec RSA & Mix 'n' it Certificate Training: $200

°úÁ¤ ½ÃÀÛÀÏ(Course Dates)

°í°´¿µ¾î °úÁ¤ ½ÃÀÛÀÏ(English for Customer Service Communication Course Dates)
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